Makestays.
A field manual · Section IV

The small print, written plainly.

Last updated 24 May 2026.

Welcome to Direct. We’re a software company. We provide hosts with the tools to run their own direct-booking websites. We are not a travel agency, a marketplace, or a merchant of record. The agreement between a guest and a host belongs to those two parties. Our role is to keep the software working and stay out of the way.

1. Who this applies to

These terms govern your use of Direct — meaning everything served from our platform domain, the host dashboards, and any tenant websites you create with our software. By signing in, you accept these terms. If you don’t accept them, please don’t sign in.

2. Your account

  • You must be 18 or older and legally able to enter contracts in India.
  • You’ll provide accurate information — your real name, a working email, a PAN for KYC, and a current address.
  • You’re responsible for keeping your password and any API keys secure. If something happens through your account, we’ll assume it was you.
  • One person, one account. Don’t share credentials.

3. What Direct does & doesn’t do

We do:

  • Provide hosting, multi-tenant architecture, themes, payments integration with Razorpay, iCal sync, GST invoice generation, and the host directory.
  • Charge you the monthly per-listing subscription fee.
  • Reasonable-effort uptime, security, and bug fixes.

We don’t:

  • Touch your guests’ money. Payments flow from guest → your Razorpay account directly.
  • Act as the merchant of record. You are. You issue GST invoices to your guests.
  • Take responsibility for the quality of your property, the conduct of guests, or anything that happens during a stay.
  • Resolve disputes between hosts and guests, or between two hosts in the network.

4. Your responsibilities as a host

  • Have legal title or authorization to rent out every property you list.
  • Comply with applicable laws — local stay-rental licensing, fire safety, GST registration if turnover requires it, foreign-guest reporting, etc.
  • Honour every confirmed booking unless cancelled per your published policy.
  • Don’t mislead guests. Photos, descriptions, and amenities should match reality.
  • Pay GST on bookings as required. We generate the invoice; the tax liability is yours.
  • Respond to guest communications within a reasonable time (a day, in practice).

5. Our fees

We charge a flat monthly subscription per live property. The rate is shown on the pricing page and on your billing settings; we may adjust it from time to time with 30 days’ notice via email. We do not take a percentage of any booking.

Subscriptions auto-renew on the 1st of every month via Razorpay. If a payment fails, we’ll retry for 7 days, then pause your listings until payment is settled.

6. The host network & cross-listings

Joining the network is optional. When you and another host both opt in and sign a cross-listing agreement, you each agree to a specific uplift split and a specific liability framework. Read the Cross-Host Agreement carefully. We are a facilitator only; the bookings that flow through cross-listings are still legally between the origin host and the guest.

7. Content you submit

You retain ownership of everything you upload — photos, descriptions, reviews you receive. You grant us a non-exclusive, royalty-free license to display that content on the platform and on your tenant site for as long as your account exists.

8. Prohibited use

  • Don’t use Direct for anything illegal under Indian law.
  • Don’t list properties you don’t own or have authorization to let.
  • Don’t harass guests, other hosts, or our team.
  • Don’t attempt to circumvent security, scrape data not yours, or run automated attacks.

Violations may result in immediate account termination without refund.

9. Termination

You can cancel any time from billing settings. Your listings come down, and we stop charging you at the next billing cycle. Bookings that are already confirmed remain valid and must be honoured.

We may terminate accounts that violate these terms or whose payments are 30+ days overdue. We’ll always give you 7 days’ notice unless the violation is severe (illegal activity, fraud).

10. Disclaimers & limitation of liability

The platform is provided “as is.” We aim for high uptime but don’t guarantee zero downtime. We aren’t liable for losses you incur because of outages, software bugs, or third-party services we integrate (Razorpay, Supabase, WhatsApp, etc.).

Our total liability to you, for any reason, is capped at the fees you’ve paid us in the last 12 months. This is a pretty standard cap; we explain it plainly because hiding it inside dense English would be a worse way to set expectations.

11. Indemnity

You agree to defend, indemnify, and hold us harmless from claims arising out of: properties you list, stays you host, your relationships with other hosts in the network, and your tax obligations. Put plainly: if a guest sues over a bad stay, that’s between you and them, not us.

12. Changes to these terms

We may update these terms occasionally. Material changes will be announced by email and on this page at least 14 days before they take effect. Continuing to use the platform after that constitutes acceptance.

13. Disputes & governing law

These terms are governed by Indian law. Any dispute will be resolved by binding arbitration in New Delhi, conducted by a sole arbitrator under the Arbitration and Conciliation Act, 1996. That sounds dry — in practice it means we’d rather sort issues out by talking. Write to hello@makestays.com first.

14. Contact

Direct.
New Delhi, India.
hello@makestays.com

This is a plain-English draft. Before launch, have a lawyer review the legally binding version. We’ll point a real lawyer at this same text.