Makestays.
A field manual · Section IV

The small print, written plainly.

Last updated 24 May 2026. Read this before agreeing to a cross-listing.

The host network lets two verified hosts list each other’s properties on each other’s direct sites, with an agreed uplift split. This page is the template agreement that both hosts sign before a cross-listing goes active. Direct is a facilitator: this is a private contract between you and the other host.

1. The parties

“Origin Host” is the host who owns or operates the property being listed.
“Selling Host” is the host who displays it on their tenant site.

Both must be verified hosts (KYC complete, Razorpay Linked Account active) on Direct.

2. What gets shared

The Selling Host’s site displays the Origin Host’s property — photos, description, amenities, availability, calendar. The Selling Host can show or hide the property at their discretion.

3. Pricing & uplift

The Origin Host’s nightly rate is the base. The Selling Host adds an uplift in the range 0%-50%, agreed at the time of signing and locked. The guest sees only the final price (base + uplift + taxes + cleaning).

Example: Origin’s base ₹8,000/night, uplift agreed at 12%, guest sees ₹8,960/night before taxes. Origin Host receives ₹8,000. Selling Host receives ₹960. Platform fee (if any, currently ₹0 per booking) is taken first.

4. Payment flow

Bookings go through Razorpay Route, on Direct’s platform Razorpay account. A single guest payment is automatically split at capture time:

  • Origin Host receives base rate + cleaning fee + applicable taxes (less Razorpay processing fees).
  • Selling Host receives the uplift.
  • Direct receives any platform fee (currently zero per booking).

Payouts settle to each host’s linked bank account on Razorpay’s standard settlement schedule (T+2 working days typically).

5. Bookings are between the Origin Host and the guest

Even though the booking arrived via the Selling Host’s site, the rental contract is between the Origin Host and the guest. The Origin Host is responsible for:

  • Property condition, safety, cleanliness.
  • Guest check-in, check-out, support during stay.
  • Honouring the cancellation policy.
  • Issuing the GST invoice (their GSTIN, their state).
  • Handling damage, disputes, refunds.

6. Cancellations & refunds in cross-listings

The Origin Host’s cancellation policy applies. When a refund is issued, Razorpay Route reverses proportionally — both the Origin Host’s payout and the Selling Host’s uplift get clawed back in the same ratio.

If a host (either side) cancels for reasons not covered by policy, that host bears the full refund cost including the other host’s portion. Direct doesn’t adjudicate; we facilitate the technical refund.

7. The Selling Host’s responsibilities

  • Display the property accurately. No editing photos or descriptions beyond formatting.
  • Don’t double-promise availability. Our calendar engine prevents this with a race-condition lock, but if you take a booking via WhatsApp outside the system, you’re on your own.
  • Pass guest communications to the Origin Host within 24 hours.
  • If you stop selling the property, you must take it down from your site within 48 hours of terminating the cross-listing.

8. Trust & ratings

Reviews from cross-listed bookings appear on the Origin Host’s property page, but both hosts are notified. A host’s trust score reflects the average across all bookings — direct and cross-listed — they were a party to.

9. Termination

Either host may terminate a cross-listing at any time. Bookings already confirmed at the time of termination must still be honoured. Future availability becomes hidden on the Selling Host’s site within 24 hours.

Either host may also pause a cross-listing (stop new bookings but keep existing ones) without terminating.

10. Disputes between hosts

Talk first. If it doesn’t resolve, escalate via Razorpay’s dispute process or via mediation. Direct is not a party and will not arbitrate. The trust-score system is designed to make repeat-offending hosts unattractive to connect with.

11. Data privacy

Once you connect with another host on the network, your phone and email become visible to them. Guest contact details are visible only to the Origin Host. The Selling Host sees the booking reference, dates, total, and the guest’s first name — that’s it.

12. Direct’s role & limitations

We provide the software, the payment-split mechanism, the calendar sync, and the trust score. We do not:

  • Vet the property listings beyond KYC of the hosts.
  • Take responsibility for stays, disputes, or chargebacks.
  • Mediate between hosts.

Our liability for any single cross-listing booking is capped at the platform fee we earned on that booking (currently ₹0 — so practically nil).

13. By signing

When both hosts click “Sign Agreement” in the cross-listings dashboard, you accept this template plus any additional terms you negotiate in the agreement’s notes field. The signed agreement is binding.

This is a plain-English draft. Before launch, have a lawyer review the legally binding version. We’ll point a real lawyer at this same text.